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Welcome
Ed – Jonathan Burnside

Welcome to the 2nd issue of LSM! We hope that you found the first issue informative, and if this is your first issue then please go and see what you missed by clicking on the 'Archives' button above (depending on what email application you are using you may need to double click on this message to open it fully, thus enabling its full functionality).

Much of the feedback we received from the last issue detailed bad experiences that had happened at the hands of computer viruses, adware and spyware, all of which appear to be ever more common!

In this issue we take another look at viruses and discuss their cost in the commercial world. We also try and give an insight into the individuals and groups that write computer viruses and how they are beginning to team up with spammers to maximise delivery and therefore effect.

We have also added an advertisement article in this issue to coincide with the introduction of the completely LIVE customer area on the lottbridge.com website. There is a USERNAME and PASSWORD supplied in the article that allows you to see it all for yourself. Basically customers can see all their support issues (open & closed) and the time it has taken to resolve these. It also details invoices and any audit information held on their company. The greatest aspect is that it's completely LIVE, meaning that as soon as an issue is logged it is possible to view it on the website in the customer area!

VIRUSES - Scratching the Surface
by Yuri Tang ©2004

“How many hours are wasted due to viruses and spam e-mails a year?”

The question may be better worded as:

“How many days are wasted due to viruses and spam e-mails a year?”

It is believed that the answer is on average about nine days. This is broken down as six days to deal with spam e-mails and another three days when PC is unworkable due to viruses. The majority of computer users (approximately 70%) have had to deal with viruses over the past year.*

Awareness is a good prevention tool against viruses. It would seem that over 50% of users are unaware that computers get viruses by opening e-mail attachments, and only 17% know that downloading a file can cause the computer to get a virus. Maybe users rely too heavily on anti-virus software to fight viruses. Opening e-mails and attachments from unknown senders will have a high chance that it will contain a virus of some description.

“Technology should not be your first line of defence – that should be common sense.”**

“Why do people write viruses?”

There are a number of different reasons. The common thinking that it is done by some schoolboy teenager with nothing else to do, is still true, but they are not alone. The scope of people writing viruses nowadays is so widespread, that there is no common link between them all.

Money is now increasingly becoming a major factor. Spammers are making money and are beginning to work with virus writers, due to the fact that the spam mail can be spread over a wider area. An example of this is the ‘Sobig F’ virus, which sent out countless spam emails by turning a computer into a host and sending the e-mail to every address it could find. It is not uncommon that this is done without the computer user knowing.

Some argue members of cybergangs feel like they belong to a cause and this in turn boosts there confidence. Other reasons are that people do it for the technical challenge and enjoy seeing what they have written spread around the world. It is claimed that writing viruses is an art and a form of expression, while others do it for the same reason as vandals, to show off.

“I do not think there is any such thing as a good virus”***

On the surface it would seem this statement is true and that there are no advantages to a virus. Though there are some viruses that have been described as ‘helpful’. One of these viruses was called the ‘cheese’ virus.

In 2001 a virus called the ‘Lion’ infected Linux servers and installed backdoors that could be exploited, and also stole passwords. The ‘cheese’ virus was written to find computers affected by the ‘Lion’ and apply a software patch to close the hole. It then copied itself and used the fixed computer to look for other networks that had been affected.

There was also the ‘Noped’ virus, whose aim was to catch paedophiles. ‘Noped’ scans the hard drive searching for JPEG files and checks for suspect file names and, if found, sends an e-mail to law enforcement dealing with child pornography.

Even though these viruses were written with good intentions, they have not been welcomed by everyone. The argument against the ‘cheese’ virus is that any software that makes unauthorised changes to a computer can be dangerous. It has been stated that the ‘Noped’ virus was unlikely to help and was not very wide spread. It was also added that organisations would be unlikely to react to any e-mails containing friendly viruses as they would deem them to be a waste of time that could have been spent on other investigations. Another reason was, as it attempts to e-mail a copy of itself to every name in the Microsoft Outlook it causes an increase in e-mail traffic.

“Will viruses ever stop?”

It is believed that viruses will never be rid of. It was mentioned that software writers are at a catch 22. The reason for this is that if the software vendor found a security breech in their software, that had been released, they could fix the problem in the form of a download. The problem was, by doing this they were advertising the weakness to virus writers, who could exploit this before people realised there was an update to download.

There will always be fixes and preventions from viruses, but on the other hand there will always be new ways to write and spread them. In the end, people’s awareness can reduce the risk of viruses, along with anti-virus software. Can there be such a good thing as a good virus? Possibly, but if computers are being altered without the consent or knowledge of the user, where do you draw the line?

*Based on a study by Yahoo mail
**Eric Chien, head of Symantec’s anti-virus research in Holland
***Graham Cluley of anti-virus company Sophos

IT SUPPORT - The Right Choice
by Jonathan Napier ©2004 (advertisement)

SUPPORT
In an ongoing effort to stay competitive in a constantly evolving marketplace it is essential for a successful business to constantly evaluate the practicality of their internal methods and expenditure. In our last edition of LSM – which you can find by following the Archives link at the top of this email – we addressed the benefits of outsourcing your IT Support as opposed to having full-time support staff on your payroll.

In this article we would like to discuss some of the additional benefits of the support packages on offer from Lottbridge Systems.

KNOWLEDGE
The four founders of Lottbridge Systems have extensive experience both from the outside consultants aspect, and the inside view – how IT directly relates to the needs of a business.

Originally coming together as the complete IT Department for a large company based in Eastbourne (where we were independently rated in the top 5% of IT Departments in the UK) Lottbridge Systems have a proven skill set that covers everything from network infrastructure, through to the implementation and design of some of the most futuristic software on the market. Our almost unique skill set, along with a good business sense has put us in a strong position to offer an unrivalled, professional service that is backed up by state of the art support methods.

FLEXIBILITY
Whether you are considering outsourcing your IT Support from full-time staff, or just starting to think about professional IT Support – make the best choice for your business – a working relationship with Lottbridge Systems.

Our support options are flexible and simple. You could choose our most common support package – a pre-paid support package – where hours are paid for in advance and then deducted from your account as they are used; or you may feel an annual fixed-fee support package is the best choice.

VISIBILITY
All customers of Lottbridge Systems have their own Customer Area that can be accessed from anywhere with internet access.

Here you will be able to view live information on the status of open support issues and the time spent on each, who is dealing with it, and any email correspondence that has been generated as a result. You can also view historical issues with notes detailing the work that was undergone and how the problem was solved.

You will also be able to see invoices – outstanding and settled, look at hardware and software audit information relating to your business, download software that we have made available for you such as bug fixes, patches, or bespoke software and peruse lists of other miscellaneous information that we make available for you such as passwords, license numbers, etc – all personalised to your business and all from one place.

If you are interested in previewing our Customer Area, go to www.lottbridge.com and login using ‘PREVIEW’ as your username and password.

ur unique support service gives us a considerable edge over alternative support providers. If you are interested in discussing anything you have read, or if you have any questions, be sure to give us a call on 0870 7772277 or send an email to enquiries@lottbridge.com

(c) 2004, Lottbridge Systems Ltd
Vol 1, Issue 1: Thursday, 1st July 2004